Use Cases

Crisis Communication Skills Have Never Been More Vital

Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.

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Use Cases
Preventing Harassment — Go Beyond One-Time Trainings

Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.

Preventing Harassment

eBook
Decreasing Harassment — Methods That Work

Learn about what doesn't work to decrease harassment, and how Fluency Speak supports methods that are proven effective.

Decreasing Harassment eBook

Use Cases
Sharpen Communication Skills for the Best Customer Experience

Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.

Communication Skills Customer Experience Customer Service

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