Staffing stability is the number one thing call center managers should think about and prioritize today…
Call centers have a turnover rate of 30- 45 % annually depending on region. Lack of training and on the job training is cited as the top factor.
340,000people have taken our tests
The U.S. Government incorporated FluencyTest in the hiring of120,000new employees
25Government agencies use Fluency Group Proficiency Scales