Call Centers

Solutions for Your Industry

Successful Customer Experiences Start with Well Trained Staff

Unlock Training Success with Fluency Speak
Reduce Ramp Time
  • Train new hires faster and more effectively
  • Deliver personalized learning for quicker skill development
  • Decrease time to deployment for new initiatives
Build Confidence
  • Provide a comfortable online space to practice new skills in privacy; you share only what you want with your mentor, when you are ready
  • Users quickly see improvement each time they practice, which builds confidence in their skills
  • Experience the pride and satisfaction that comes with surmounting new challenges
Easily Activate Coaching; Boost Employee Performance
  • Make more effective use of company resources; coaching costs less than formal training
  • Employees feel supported and encouraged by their managers and the company
  • Boost productivity by helping your employees work smarter
Measure Results
  • See how training directly impacts metrics that matter
  • Identify future training needs
  • Gain insight for program adoption and engagement
Staffing stability is the number one thing call center managers should think about and prioritize today…
Cara Silleto’s Top 10 Company Culture Experts to Watch


Call centers have a turnover rate of 30- 45 % annually depending on region. Lack of training and on the job training is cited as the top factor.

How Can I Use Your Services?


Tell Us Your Training Goals


Let Us Share Successful Approaches to Your Challenges


We’ll Create and Implement Your Solution

Platform Features

Video Roleplay
Leader board and
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 25Government agencies use Fluency Group Proficiency Scales

Let’s Get Started!