Solutions for Your Industry

Provide the Right Customer Experience at the Right Moment

Drive repeat business
Stay On Message
  • Identify customer’s problem and how to alleviate it
  • Learn how to recover from mistakes
  • Enable staff to deliver the right experience at every touchpoint
Easily Activate Virtual Coaching
  • Make more effective use of company resources; coaching costs less than formal training
  • Employees feel supported and encouraged by their managers and the company
  • Increases employee engagement and motivation
Decrease High Consequence Communication Problems
  • Ensure employees can interact with passengers in a friendly, authentic way. Treat each customer as a person
  • Effectively train staff to demonstrate awareness of the situation and acknowledge traveller's needs
  • Empower staff to solve problems before they hit social media
Measure Results
  • Analyze training effectiveness and knowledge retention
  • Identify future training needs
  • Gain insight for program adoption and engagement
Making experiences better are the heart of every innovation.
Richard Branson


US Airlines leave as much as $1.4 billion in annual revenue on the table by not making improvements to the customer experience.

Forrester Research

How Can I Use Your Services?


Tell Us Your Training Challenges


Let Us Share Successful Approaches to Your Problem


We’ll Create and Implement Your Solution

Platform Features

Video Roleplay
Leader board and
Mobile UI
  • Microlearning
  • Just-in-Time Training
  • Interactive Video Role Play
  • SSO (Single Sign On)
  • Virtual Coaching
  • Assess & Certify
  • Social Video Platform
  • SaaS
  • Skill Development
  • Run Reports & Track Progress
  • Global Languages
  • Secure

Some of the organizations using the platform for training:

Fluency Group Proven Record of Success

  • 340,000people have taken our tests

  • The U.S. Government incorporated FluencyTest in the hiring of120,000new employees

  • 25Government agencies use Fluency Group Proficiency Scales

Let’s Get Started!